Discover Your Data Center Career
Learn About the Data Center Industry's Diverse Job Roles
Role/Responsibilities:
- Provide timely support for any request requiring action within the data center space to include but not limited to, servers / Network equipment, racking, provisioning power to new rack installations, all data cabling and provide hands on support for problem resolution
- Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment
- Operate, monitor, maintain, and respond to abnormal conditions in facilities systems
- Install network structured cabling and other infrastructure components
- Monitor and react to alert / alarm conditions generated from building management system
- Troubleshoot problems with IT hardware Servers and switches
- Run patch cables between IT equipment
- Install new or Deinstall IT hardware in racks
- Communicate and collaborate with network and systems teams
- Set ups the infrastructure needed to connect servers and hard drives
Education: Associate’s degree or industry certifications
- Data Processing Technician Career Studies Certificate (CSC) at Northern Virginia Community College
Experience Alternative:
- 0-2 years experience in a customer service or data center environment preferred, but not required.
- Network/Server troubleshooting and hardware break-fix experience
- Hands on expertise and experience with data center physical layer, racking and hardware maintenance.
- Data Center, Network/Server troubleshooting and hardware break-fix experience
- Expertise and experience with data center physical layer, racking and hardware maintenance